Shipping policy

Where we deliver

INTECH Tools delivers to addresses anywhere in Australia. We don't currently ship overseas. For international orders, email us at sales@intechtools.com and we'll see what we can arrange.

Shipping options and costs

Shipping is free on orders over $100. Orders under $100 pay a flat $15, whichever option you choose.

Option Carrier Orders under $100 Orders over $100
Standard Australia Post $15 flat Free
Express Courier Direct Freight Express $15 flat Free
  • Prices include GST.
  • Free shipping excludes, and freight is quoted separately for:
    • items over 20 kg, over 1 m long or over 0.25 cubic metres
    • special-order and non-stock items
    • remote, out-of-metro and island addresses.
    Heavy items show as "freight quoted" at checkout. We'll contact you to confirm the freight cost before dispatch, and you can cancel for a full refund if you don't want to go ahead.
  • We may change or withdraw free shipping at any time. If a change affects an order you've already placed, you can cancel it for a full refund.

Processing and delivery times

In-stock orders placed by 12 noon AEST on a business day are dispatched the same day. Orders placed after that are dispatched the next business day.

  • Once your order ships, we'll email you a tracking number.
  • Transit times depend on where you are and which carrier you choose. Metro areas usually take 1–3 business days, and regional areas take 3–7.
  • Delivery times are estimates only. We aren't responsible for delays caused by carriers, weather, public holidays or other things outside our control.

Delivery terms and conditions

By placing an order, you agree to these delivery terms.

  1. Delivery address: Please check that your address is complete and correct. If we have to redirect or re-send an order because the address was wrong, extra freight may be charged.
  2. PO Boxes and parcel lockers: Australia Post can deliver parcels up to 20 kg to these. Express Courier and anything over 20 kg need a street address.
  3. Heavy and oversize freight: Quotes for heavy or oversize items assume delivery to a business address with a forklift to unload. Residential delivery or a tail-gate truck costs more; we'll confirm this with you before dispatch.
  4. Remote areas: Remote and island addresses may take longer to reach and may cost extra in freight.
  5. Receiving your order: The carrier may need someone to sign for it. If nobody is home and no authority to leave was given, the parcel may go to a depot or post office for collection. Redelivery fees may apply.
  6. Authority to leave: If you ask for your order to be left without a signature, the risk is yours once it's delivered.
  7. Risk and ownership: Risk passes to you on delivery. Ownership passes to you once we've been paid in full.
  8. Freight confirmation: If your order needs extra freight, we'll contact you before dispatch to confirm the cost.
  9. Changes to delivery offers: We may change or withdraw free or discounted delivery at any time. If a change affects your order, you can cancel it for a full refund.

Lost, damaged or incorrect orders

Please check your order when it arrives, and tell us within 7 days if anything is wrong.

  • Damaged in transit: Email us photos of the item and the packaging. If possible, keep the packaging until we've sorted it out.
  • Wrong or missing items: Send us your order number and tell us what's wrong or missing.
  • Lost in transit: If tracking hasn't updated for 5 business days, contact us. We'll take it up with the carrier and send a replacement or a refund.

Nothing in this policy limits your rights under the Australian Consumer Law.

Contact us

Questions about delivery? Contact the INTECH Tools team.